Return and Exchange policy

At Elegant Interior, your satisfaction is our top priority.
If you’re not completely happy with your purchase, we’re here to help make things right.

1. Returns

We accept returns on most items within 14 days of delivery, provided that:

  • The item is unused, unassembled, and in its original packaging.

  • You provide proof of purchase (order number or receipt).

To initiate a return, please contact our support team at
📧 returns@elegantinterior.co.uk
Include your order number, reason for return, and photos (if applicable).

Once your return is approved, we’ll provide instructions for sending the item back.

2. Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged unless faulty or damaged:

  • Custom or personalised items

  • Clearance or sale items

  • Gift cards

  • Opened or used home fragrance products (e.g., candles, diffusers)

3. Exchanges

If you’d like to exchange an item for a different product, size, or colour, please contact us within 14 days of delivery.
Once we receive your returned item in its original condition, we’ll process your exchange and send your replacement product.

4. Damaged or Faulty Items

We’re very careful with packaging, but if your order arrives damaged or defective, please let us know within 48 hours of delivery.
Email us at support@elegantinterior.co.uk with photos of the issue and your order number.
We’ll arrange a replacement or full refund as quickly as possible.

5. Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that shipping costs are non-refundable, unless the return is due to a damaged or incorrect item.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • We recommend using a trackable courier service to ensure safe delivery of your return.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  1. Check with your bank or credit card provider.

  2. Contact your payment provider, as it may take some time for funds to appear.

  3. If you’ve done all this and still haven’t received your refund, please reach out to us at refunds@elegantinterior.co.uk.

8. Need Help?

We’re here to make your shopping experience smooth and worry-free.
For any questions about returns, refunds, or exchanges, please contact us:

📧 Email: support@elegantinterior.co.uk
📞 Phone: +44 (0)20 1234 5678
📍 Address: Elegant Interior, 123 Regent Street, London, UK